We aim to process your order within a day of receipt - making delivery 3- 5 working days within the UK for in-stock items. If any items are out of stock they will be put on back order and will be dispatched to you as soon as stock becomes available. Unless a specific date is shown, this should be within two to three weeks on most items.
Your credit or debit card will be charged for all items at the point of order.
Depending on the weight and bulk of your order it will be dispatched either by post or courier. Most personalised items may take slightly longer, expected delivery times are indicated in the product descriptions. Please allow up to 28 days, or phone to check availability, to avoid disappointment.
If requested, we can arrange for your delivery to be left in a particular place however please be aware that NCT can not be held responsible for any missing parcels if they are not signed for by the recipient.
* Please note: Our Customer service office and warehouse are closed during Scottish Bank Holidays. Your order will be processed on the following working day.
The rates quoted are for mainland Britain only. We are happy to dispatch goods to other destinations – please call customer service or e-mail us for international delivery charges.
For mainland UK delivery addresses: £3.95
**Excludes certain bulky items, please contact us by email firstname.lastname@example.org or call 0845 8100 100 for delivery queries and quotes.
Next working day delivery
Orders for in-stock items will be despatched for delivery on the next working day (not weekends) for £7.99. Please choose the Express Delivery option at the checkout.
Orders must be placed before 12 pm, Monday to Friday. (No Saturday or Sunday delivery). This service is available only for UK mainland addresses and will exclude some personalised and heavy items, and items shipped directly from suppliers.
*Please note: Express Deliveries are despatched by a courier company and all parcels must me signed for.
If the item you order is a gift, please state this in the comments box at the checkout to ensure that the name you enter at the checkout is the name that appears on your parcel.
Exchanges, Returns and Cancellation
Returns and cancellations
Please complete the exchange, returns & cancellation form included in your order and send it to us at NCT Shop, 17 Colquhoun Avenue, Hillington, Glasgow. G52 4BN. Please retain a proof of posting certificate from the Post Office, as we cannot be responsible for lost parcels. We regret that postage, packing and insurance cannot be refunded.
Sorry, we do not refund the cost of returns postage, except where the return is a result of our error.
For up-to-date information about our products and services, please contact our Customer service team who will be happy to help.
Orderline: 0845 8100 100 (8.30am - 4.30pm Mon-Fri)
* Please note: Our Customer service office and warehouse are closed on these dates: