Delivery Information

Delivery

We aim to process your order within a day of receipt - making delivery 3- 5 working days within the UK for in-stock items. If any items are out of stock they will be put on back order and will be dispatched to you as soon as stock becomes available. Unless a specific date is shown, this should be within two to three weeks on most items.

Your credit or debit card will be charged for all items at the point of order.

Depending on the weight and bulk of your order it will be dispatched either by post or courier. Most personalised items may take slightly longer, expected delivery times are indicated in the product descriptions. Please allow up to 28 days, or phone to check availability, to avoid disappointment.

If requested, we can arrange for your delivery to be left in a particular place however please be aware that NCT can not be held responsible for any missing parcels if they are not signed for by the recipient.

* Please note: Our Customer service office and warehouse are closed during Scottish Bank Holidays. Your order will be processed on the following working day.

Delivery charges

The rates quoted are for mainland Britain only. We are happy to dispatch goods to other destinations – please call customer service or e-mail us for international delivery charges.

For mainland UK delivery addresses: £3.95
Orders over £70: Free Delivery** (UK standard delivery)

**Excludes certain bulky items, please contact us by email contactus@nctshop.co.uk or call 0845 8100 100 for delivery queries and quotes.

Next working day delivery

Orders for in-stock items will be despatched for delivery on the next working day (not weekends) for £7.95. Please choose the Express Delivery option at the checkout.

Orders must be placed before 12 pm, Monday to Friday. (No Saturday or Sunday delivery). This service is available only for UK mainland addresses and will exclude some personalised and heavy items, and items shipped directly from suppliers.

*Please note: Express Deliveries are despatched by a courier company and all parcels must me signed for.

Ordering gifts

If the item you order is a gift, please state this in the comments box at the checkout to ensure that the name you enter at the checkout is the name that appears on your parcel.

Exchanges, Returns and Cancellation

Returns and cancellations
Should you wish to cancel or return your order, whatever the reason, we will refund you if goods are returned in their original condition and in original packaging, within 28 days of purchase. Personalised goods, CD's, DVD's and videos can only be returned if faulty. This does not affect your statutory rights.

Exchanges
As part of our service we are pleased to exchange garments as often as it takes for you to feel satisfied with the fit - but this is conditional upon goods being returned unworn (other than for fit testing) & unmarked, within 28 days of purchase.

Please complete the exchange, returns & cancellation form included in your order and send it to us at NCT Shop, 239 Shawbridge Street, Glasgow G43 1QN. Please retain a proof of posting certificate from the Post Office, as we cannot be responsible for lost parcels. We regret that postage, packing and insurance cannot be refunded.

Sorry, we do not refund the cost of returns postage, except where the return is a result of our error.

More Information

For up-to-date information about our products and services, please contact our Customer service team who will be happy to help.

Orderline: 0845 8100 100 (9-5 Mon-Fri)
Fax: 0845 8100 120
Order & Stock Queries: 0141 636 0600 (9am-5pm Mon-Fri)
Address: NCT Sales, 239 Shawbridge Street, Glasgow, G43 1QN.
Email: contactus@nctshop.co.uk

* Please note: Our Customer service office and warehouse are closed on these dates:
Christmas Day
Boxing Day
December 28th, 29th and 30th
January 3rd
January 4th - Scottish bank holiday
Good Friday
Easter Monday
July 18th - Scottish bank holiday
Your order will be processed on the following working day.

Any orders placed over the period December 25th to January 4th 2012 will be dispatched asap on our return on January 5th.